Terms of Service

These Terms of Service ("Terms") are an agreement between you and Toqse ("Toqse", "we", "us", "our"). They apply when you browse, shop on, or join the membership programme through our website www.domina.shop, our mobile apps, and related services (the "Platform").

By creating an account, placing an order, or using the Platform, you agree to these Terms and to our Privacy Policy. If you join the membership programme, you also agree to the Direct Seller Agreement and any other documents you accept in your account. If those documents conflict with these Terms on a membership matter, the Direct Seller Agreement applies.

If you do not agree, please do not use the Platform.

• You must be at least 18 years old and able to enter a legally binding contract under Indian law.
• Delivery and the membership programme are currently available only within India.
• Each person may hold only one Toqse account. Additional memberships (for example, after reaching the earnings limit) are added to the same account.
• You must not use the Platform if we have previously suspended or closed your account.

• You sign up and sign in with your mobile number and a one-time password (OTP).
• The details you give us, including name, contact, KYC and bank details, must be true, complete and your own.
• Keep your phone and OTPs private. You are responsible for all activity on your account. Toqse staff will never ask for your OTP.
• Tell us straight away if you notice any unauthorised use of your account.
• Keep your profile, address and bank details up to date so orders and payouts are not delayed.

We sell intimate wellness, beauty and skin care, haircare, fragrance and personal care products, both on their own and as kits. We try to describe and show every product accurately, but colours and packaging may vary slightly from the photos.

• Read the label, ingredients and usage instructions before use.
• Do a patch test before using a new skin or hair product. Stop using any product that causes irritation and seek medical advice if needed.
• Follow the cleaning and sterilising instructions for menstrual cups and other reusable intimate care products.
• Product information is for general use only. It is not medical advice and does not replace advice from a doctor.

Products are sold for personal use and are subject to availability.

• All prices are in Indian Rupees (₹) and include applicable GST unless stated otherwise.
• Delivery charges, if any, are shown at checkout before you pay.
• Payments are processed securely by our payment partner, Cashfree Payments. You can pay using the methods offered at checkout, such as UPI, cards, net banking and wallets.
• An order is confirmed only after we receive payment. A GST invoice is then issued and available in your account.
• We may cancel an order and give a full refund if a product is out of stock, if there is a clear pricing or listing error, or if we suspect fraud.
• If a payment fails but money is deducted, it is usually reversed to you automatically by your bank or the payment gateway.

• We ship across India, mainly through India Post.
• Once your order is shipped, you can follow it from your account using the tracking details provided.
• Delivery times are estimates and may vary by location, holidays or events outside our control.
• Please give a complete and correct address and phone number. We are not responsible for delays or failed delivery caused by incorrect details.
• Check your parcel on delivery. If it is damaged, tampered with or missing items, tell us within 48 hours with photos.

• You can request a return or refund within 7 days of your payment, from your account or through our contact page.
• Products must be returned unused, in their original packaging, with all items included.
• For hygiene reasons, intimate care products and opened cosmetics can be returned only if they arrived damaged, defective, expired or were not what you ordered.
• Once approved, refunds are paid to your original payment method, usually within 5 to 7 working days. A credit note is issued against your invoice.
• If you cancel or return a membership kit, the membership linked to that order ends. Your network position from that order is removed, and any commissions earned by others on that sale are reversed.
• Requests made after the 7-day window are handled only for damaged, defective or wrong items.

This 7-day window also works as the cooling-off period required under the Consumer Protection (Direct Selling) Rules, 2021.

Toqse membership is optional. You can shop without joining. When you buy a membership kit, you receive a real product and become a member with your own Member ID and dashboard. You can read the full journey on How Toqse works.

• There is no separate joining fee. You pay only for the products you buy.
• Before your referral link is unlocked, you must accept the Direct Seller Agreement, complete KYC, and be approved by our team.
• You join as an independent direct seller, not as an employee, agent or partner of Toqse.
• Earnings come only from real product sales. Nobody earns simply for recruiting people.
• There is no guaranteed or fixed income. What you earn depends on actual sales and your own effort.

Toqse follows the Consumer Protection (Direct Selling) Rules, 2021, and does not run, or allow members to promote, any pyramid scheme or money circulation scheme.

• When a member joins through a referral, they are placed automatically in the referral network. Commissions are paid to the members above them, up to a set number of levels, as described in the compensation plan shown in your dashboard.
• To stay qualified for earnings, you may need to meet a joining target within a set time after you join, currently 5 paid direct referrals within 30 days. Your dashboard shows your progress.
• You may also unlock milestone bonuses and lifestyle rewards based on sales turnover, as shown in your dashboard.
• Each membership has a lifetime earnings limit, currently ₹10,00,000. When you reach it, you can start a new membership by buying another kit.
• Commissions linked to an order are reversed if that order is cancelled, returned or refunded, or if it is found to be fraudulent.
• We may update the compensation plan, qualification rules or limits. We will notify members before changes take effect, and changes will not reduce earnings already credited.

• Your earnings are credited to your Toqse wallet, and every entry is shown in your account.
• New credits are held for 7 days before they can be withdrawn, so that refunds within the return window can be adjusted.
• The minimum withdrawal amount is ₹200. Withdrawals are paid only to a verified bank account or UPI ID in your own name.
• Withdrawal requests are reviewed by our finance team before payment.
• Tax is deducted at source (TDS) as required under the Income Tax Act, for example under Section 194H on commissions and Section 194R on benefits or rewards, once the yearly threshold is crossed. A higher rate applies if a valid PAN is not provided.
• TDS deducted is deposited against your PAN and shown in your account. You are responsible for any further tax on your income.

When you share Toqse, you agree that you will not:

• Promise or suggest guaranteed income, quick riches, or earnings without selling products.
• Make false or exaggerated claims about products, including medical or health claims.
• Charge anyone more than the price shown on the Platform, or ask for any joining fee.
• Sell Toqse products on other online marketplaces or under a different name without our written permission.
• Create fake accounts, buy in other people's names, or manipulate placements or commissions.
• Pressure, mislead or harass anyone into buying or joining.
• Send spam or use the Toqse name, logo or content in a misleading way.
• Ask other members to move their position or sponsor.

Breaking these rules may lead to commissions being withheld or reversed, suspension, or termination of your membership.

You agree not to:

• Use the Platform for anything unlawful, fraudulent or harmful.
• Try to access accounts, data or systems that are not yours.
• Upload viruses or harmful code, or interfere with the Platform's security or performance.
• Copy, scrape or resell content or data from the Platform using automated tools.
• Upload documents that are forged, altered or belong to someone else.

• Reviews must be honest, based on your own experience, and free of abusive or misleading content.
• Reviews are moderated, and we may decline or remove any that break these Terms.
• By posting a review or testimonial, you allow Toqse to display it on the Platform and in our marketing with your display name.

The Toqse name, logo, product names, images, designs, text and software on the Platform belong to Toqse or our licensors and are protected by law. You may use them only to use the Platform as intended or, for members, as allowed in the Direct Seller Agreement. Any other use needs our written permission.

We may suspend or close your account, hold payouts, or reverse commissions if you break these Terms or the Direct Seller Agreement, give false information or documents, are involved in fraud, or if the law requires it. Where possible, we will tell you why and give you a chance to respond.

You may close your account at any time by contacting us. Eligible wallet balances will be paid out after any pending refunds and adjustments, and records will be kept as described in our Privacy Policy.

• We work to keep the Platform available and accurate, but it is provided "as is", without a promise that it will always be uninterrupted or error-free.
• We are not responsible for delays or failures caused by events outside our control, including network outages, courier disruptions, natural disasters or government action.
• To the extent the law allows, Toqse's total liability for any claim about an order is limited to the amount you paid for that order.
• We are not liable for indirect or consequential losses, including loss of expected earnings.
• Nothing in these Terms limits any rights you have as a consumer under Indian law.

You agree to compensate Toqse for any loss, claim or penalty that arises because you broke these Terms or the law, gave false information, or made misleading claims while sharing Toqse.

These Terms are governed by the laws of India. If you have a problem, please contact us first. Most issues can be resolved quickly through our support team or Grievance Officer.

If a dispute cannot be resolved this way, it will be subject to the jurisdiction of the courts in Kerala, India, without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019.

We may update these Terms from time to time. The "Last updated" date above shows when they last changed. For significant changes, we will notify you by SMS, email or a notice on the Platform. If you keep using the Platform after changes take effect, you accept the updated Terms.

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection (Direct Selling) Rules, 2021, you can contact our Grievance Officer about orders, refunds, membership or these Terms:

• Grievance Officer, Toqse
• Email: info@domina.shop
• Contact form: www.domina.shop/contact
• Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.